Frequently Asked Questions
Everything you need to know about your Le Petit Trou experience.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days, while international deliveries can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain intimate apparel cannot be returned if the protective seal is broken.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts to ensure the most comfortable and flattering fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my shipment?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
We are committed to quality and ethics. We work closely with European suppliers to source high-quality fabrics that meet rigorous environmental and labor standards.